What was bad then is progress now!

I think I have discovered the primary purpose of the endless recorded loops of voice dialogue prompts. They are there to make people grateful for the privilege of finally being put on hold.

In the old days, I used to hate being put on hold.

Much as it galls me to admit it, I now see "getting to hold" as a sign I am making, um, "progress."

posted by Eric on 12.12.07 at 01:06 PM










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