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October 08, 2009
new, worse, and much more expensive!
A dishwasher fill valve consists of a simple plastic body, to which are attached a solenoid and an inlet coupling, and a few plastic interior parts. Mine conked out recently, and here is what it looks like, in its disassembled state: Yes, I did clean it up and reassemble it, but the solenoid remained dead. I suspect that these cost a few dollars to manufacture in China, where nearly everything like that is now manufactured. So what I want to know is how in blazes it cost me $55.65 at a local appliance parts store? And why does the new one look like a shoddily made piece of crap compared to the old one? (The new one is an el cheapo crimped unit -- clearly designed so that it cannot be taken apart.) I could have saved twelve dollars or so and bought the same part on ebay, but then I'd have had to wait a week for it to arrive, and it's very aggravating when you wait and look in the mail every day, and each day it's not there you start to worry that you might be up against one of those flaky or crooked sellers. Not only that, but the hot water shutoff also means shutting off the hot water to the kitchen sink -- which also means that the kitchen sink can't be used because the cold water runs out the disconnected dishwasher line so unless I were to disconnect the line entirely and cap off the shutoff valve (all of which is irritating and time-consuming), I wouldn't be able use the kitchen sink while waiting impatiently for the ebay part to arrive. So I'm willing to pay more to have it now, and avoid stress. It wouldn't be worth a post except that this is the third time in a year that I have had to replace a water valve. First was a sink valve, then the washing machine fill valve, but they all have the same problem; they become clogged with the calcium and crud that's in the water until finally they're non-functional. Still, fifty bucks is an extortionate amount of money for a simple fill valve. A normal person would call a dishwasher repair service. That adds another hundred dollars. A new dishwasher like mine costs about $300.00. An expensive part here and an expensive part there, and pretty soon your average homeowner might find himself questioning the whole idea of appliance repair. And why is the new valve a piece of crap compared to the old one, and why is it designed so that it cannot be taken apart? I don't know much about the appliance repair industry, but I do remember when things were "built to last" and I found an appliance repair site with a shockingly honest (if somewhat speculative) explanation of what may be going on: Today many shoppers are finding that their new appliances are only lasting an average of five to seven years. My one word explanation for this short service life is that the), bought "Junk."You'd almost think that the guys who know how to use their hands to make a living had been replaced by MBAs. If so, why? And why would educated, supposedly intelligent people have a preference for shortsighted thinking? I hate to say this, but I can sometimes understand why the "little guy" might sometimes be susceptible to Michael Moore's bullshit. MORE: Might there be something inherent in the MBA orientation which does not lend itself to considering the more practical aspects which drive the businesses they are supposed to run? Here's an MBA critiquing his own profession: ...whereas a youth training scheme in car repair or a plumbing apprenticeship might actually teach you to repair a car or fix a leak, the MBA does nothing more than give you some ideas for how to approach a problem. Which is why so many of the most successful business people, Bill Gates and Rupert Murdoch to name just two, never bothered with a formal business education. Their success derives from their experience and their nature not from sitting in a classroom with a group of aspiring management consultants.Sounds like some of the things I've said about lawyers. posted by Eric on 10.08.09 at 12:00 PM
Comments
Uh...didn't you try an industrial supply store? Solenoids aren't that difficult to acquire. OregonGuy · October 8, 2009 12:33 PM Isn't it a case of giving people what they want? It seems to me the average person would rather pay less up front than pay double, especially if they don't plan on living in that house for more than 5-7 years. Perhaps the best way to make money in that environment is to give them crap for cheap, since given what people are willing to pay, crap is about all you can expect. They are finding a way to make money, but also giving people what they want. Plus it gives people an excuse to redo their kitchens more often which is fun! I'm sure there must be a brand making long lasting appliances. Fixing it of course is different. I notice cars are the same, you can't buy a plastic cover for your headlight for $50 anymore when a rock cracks it, you have to buy an entire headlight assembly that doesn't come apart, and it costs several hundred dollars. I am not sure why things are moving in that direction, does it make labor easier and quicker? They can charge about the same but it takes less time to fix? plutosdad · October 8, 2009 12:38 PM MBA's. Bernie Gordon, legendary Rt 128 entrepreneur, wouldn't hire them. The only training that Bernie respected was a BS in electrical engineering. David Starr · October 8, 2009 03:11 PM Our Kenmore just got reduced to only a dribble coming out. I have to move toward that repair or replacement soon. What were your symptoms? Dwight · October 8, 2009 03:52 PM I find this post and discussion quite fascinating. I wanted to use my story to echo Plutosdad's point. I recently got a new microwave, range and refrigerator for my house--all because the microwave died. You see, the microwave was part of a microwave-range combo unit which was too large for the kitchen and unattractive, as well. I'd wanted to replace it ever since I bought the house five and a half years ago. So rather than shell out $100 or more for a microwave repair, I decided to buy a new microwave. Then a few weeks later, I decided it was worth it to replace the range, and since I found a fridge I liked on sale at the same time, I replaced that, too. (The old one was fine, but it was a two-door model that I was never fond of.) Although I considered buying a used range on the theory that most appliances these days are junk, I wimped out on doing so after contemplating my bad experience with a sleazy local business a year before. Kurt · October 8, 2009 04:32 PM Kurt, Isn't it interesting that appliances that were once bought based on function (mostly) are now bought based on style? M. Simon · October 8, 2009 07:31 PM That's a good question. It has probably been that way as long as it has been so expensive to repair things that replacement became a viable option. (I also think of a Pajamas Media article of a few months ago about how Americans are not really tinkerers anymore; that's certainly the case with me--I'm not particularly handy nor very mechanically adept.) In my case, it also doesn't help that I grew up around realtors and was always hearing about the need to keep one's house "up to date." I knew the kitchen was "dated" when I bought the house, so I figured I would replace the appliances eventually. Kurt · October 8, 2009 11:33 PM There are some appliances I consider disposable. Microwaves are one. In 20 years, we've had 3 new ones, the cheapest small ones we can find. We use them 'til they stop working, then we buy a new one. We've spent less than we would have if we'd bought a "good" one 20 years ago. Of course, we do not cook in the microwave. We warm things. Coffee pots are another disposable appliance. But, any appliance that requires installation beyond plugging it in is NOT disposable. Also add any appliance that I cannot pick up by myself. I learned to cook in a restaurant and am subsequently fond of sturdy appliances. If I ever win the lottery, my house will have a kitchen outfitted with industrial appliances. And I'll invite enough people over so that my recipes don't have to be altered :-) Donna B. · October 8, 2009 11:44 PM An MBA is as good as the person getting one. I say this because the second of my offspring or their spouses will be starting an MBA program next year. That will put every single one of my offspring and their significant others in a maligned profession. Yet, I'm proud! Donna B. · October 8, 2009 11:55 PM Donna, there are good MBAs, just as there are good lawyers. As to buying a solenoid at an industrial supply place, it would have to have a bracket with the same proprietary bolt pattern as this one, and I have a feeling it would have been a huge time waster as well as a wild goose chase to run around playing look and compare. Ultimately, time is money. (Except when you're blogging...) Eric Scheie · October 9, 2009 05:21 PM May I suggest a decent quality water filter? They pay for themselves in the reduction of mineral deposits. Also, your coffee will taste better, and the pot filter won't need cleaned out so often. Linda F · October 9, 2009 07:12 PM Post a comment
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You might want to consider an industrial brand.