Megan McArdle does not think that Sony VAIO customer service is doing a very good job. She's being fairly polite; others with similar problems have used the "s-ck" word to describe their plight.
But I am determined to improve this blog's rating, so I will not say that Sony VAIO customer service behaves in a manner more befitting a Hoover vacuum cleaner. Plus, I don't have a VAIO; my regular laptop is a Dell I bought used and out of warranty, which means I have no customer service, and thus no way to compare the quality of service given to Megan McArdle to mine.
I'm glad to link her post, though (which I saw at Instapundit), and I hope Sony realizes that I bent over backwards not to say what I could easily have said.
They'd better be grateful!
On the serious side, it's a shame that their customer service is so awful, though, because I am familiar with the product, as two close friend own VAIOs and they like them.
Sony needs to remember that customer service is part of what people buy.
UPDATE: Sean Kinsell (who lives in Japan) does not think Sony's customer service there is especially bad, although he notes that Sony products have a special reputation for breaking down:
....I don't know that Sony customer service is considered all that bad here; it's just that everyone knows Sony products break down quickly. Hence the expression ソニー時間 (soni jikan: "Sony time"), which is...well, the (unusually low) amount of time it takes your Sony gizmo to conk out. A friend told me the expression started with an urban legend saying that Sony actually rigged its products to break down after a certain period of time, though I don't know that there's any way to verify that.
I've been quite content with the Dell laptops I've owned, and nothing I've read about Sonys inclines me to switch.
posted by Eric on 07.07.07 at 03:19 PM
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the usa is self destructing both psychologically and physically as the women of the ameriki becomes whores taking the LBT (low back tattoo) and making the sex with every man, while killing their children through mass abortions.
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fear not my friends as the wicked always get their reward. Musharaff will die the death of Hezekiah, his organs rotting from the inside out. It will not be pleasant. His family will be exterminated to the fourth degree of blood relations. this to include even the second cousin.
Sony's Vaio's look so damn sexy. They're all thin and now colorful. They are the nicest-looking PC notebooks around.
Dell has some nice, thin notebooks of their own. They don't look as slick as Sony's. I might have to wander over to Dell's site to see what some refurbished ones are going for.
Hey Sean! I have a Dell 700M with a Centrino CPU and I have been delighted with it. It compares favorably with my friend's Sony VAIO. It's fast, slick, compact, and always does what I want. I've never had a better travel laptop -- and traveling is what laptops are for.
Thanks for the link! A commenter at my place tells me that the original expression is actually "Sony timer," for the device that supposedly trips your Sony machine to self-destruct right after the warranty expires. Much catchier than the version I've always heard.
The Anti-Idiotarian Rottweiler
Don?t bang your head!
mullah cimoc say this a perfectly good example of the cia's domination of pakistan.
please scan: inside the company, a cia diary by phillip agee for an introductory course in subversion of nations, except the satanic forces are even more skilled now.
the usa is self destructing both psychologically and physically as the women of the ameriki becomes whores taking the LBT (low back tattoo) and making the sex with every man, while killing their children through mass abortions.
ameriki's son is now the gay homosexual, to the pride of his divorced and sexually diseased parents.
fear not my friends as the wicked always get their reward. Musharaff will die the death of Hezekiah, his organs rotting from the inside out. It will not be pleasant. His family will be exterminated to the fourth degree of blood relations. this to include even the second cousin.
for truth: stop1984now@yahoo.com