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December 08, 2003
Dead letter? To the President?
What do you do when no one will listen to you? I don't know whether my blog is the right place for stuff like this, and I hope I don't bore my readers too much by posting mundane, personal material, but I decided to anyway because I am so irritated by a complete lack of any accountability anywhere that I figured, hey, I have a blog; maybe it's a more efficient way to voice my frustration. So, to all who see what's coming and are already bored, my apologies. But if you are like most people, in your dealings with corporate bureaucracy you have been put on hold, asked meaningless questions, been lost in voicemail, and talked to "supervisors" who have no power to do anything at all. Who knows; maybe this will amuse you. This latest example is not much different than the usual corporate callousness, except it involves my mom who died four years ago, and a company which will not recognize that simple fact despite my best efforts. Without any prompting by anyone, the company, Wachovia, sent my mother a brand-new credit card at my home address, where my mother never lived. This bothered me, because identity thieves often rifle through people's mail looking for just such items, and while I might keep an eye open for things like that done to my credit, it would never occur to me to police my mom's credit -- especially since she passed away over four years ago. So, I called them to cancel the card, and instead of being grateful, they gave me the runaround as if I had no right to interfere in my mom's affairs. I told the guy that I was her executor and that what they had done invited identity fraud, and the guy agreed -- albeit reluctantly -- to cancel the card. Fine. But over and done with? Hardly! Last week, my dear departed mom received a letter urging her to "reconsider" her "decision." I won't bore you by scanning and posting that letter, but I thought it over, and decided that the only way to get through to Wachovia would be to write to the President. Before you get the wrong idea... I mean the president of Wachovia, folks! The company! (But seriously, don't you think "Wachovia" sounds like the name of some tinpot dictatorship in a 1930s WC Fields movie?) Anyway, here is my letter. To the President. Um, I mean the CEO. Of Wachovia. Ahem. Well, I guess since I have posted this here I should promise to keep readers apprised of any response. (I just hope my mom doesn't get another letter -- this time from the president -- wishing her a speedy recovery.)
hey dudeHope the dead aren't trying to tell me something..... (And please, no comments about needing a stiff one!) posted by Eric on 12.08.03 at 05:09 PM |
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They're right. Your mother really should reconsider this decision. I wish my Dad and my grandfather and a few of my old friends would reconsider that decision. On the other hand, there's a few people, e.g., Saddamn's sons, we might as well just leave where they are. Sooner or later, we're all going to make that decision.